Call buttons are becoming increasingly common in restaurants. Generally, they are used to improve communication and deliver better customer service.
Are they needed?
If you are a restaurant owner or manager, you may feel that your restaurant works well without call buttons. This may well be true, but there may also be times when things work even better with call buttons. If you are unsure of how call buttons could work in your restaurant, it is worth talking with a retailer such as Dinggly to check the different options and see how they can help you and your staff.
Cover the distance
In large restaurants, the kitchen can be a long way away from the dining area and so summoning a waiter to collect an order can be difficult. This is particularly true if the kitchen is a noisy environment, as they are often in busy establishments. By using a call button, a waiter can be called quickly and easily without disruption, resulting in faster customer service, less stress for the staff and a more organised kitchen.
Grant privacy
Waiting tables can be a tricky balancing act. Nobody wants their meals to be continually interrupted, so you cannot hang around or ask lots of questions, as this will leave the diners feeling uncomfortable. However, neither can you leave tables unattended for a long time, as this can result in the diners feeling frustrated, as they have to wait for a long time to request additional drinks or food, place an order, or make a query. A call button will allow you to give customers the privacy of having their meal in peace, while still being quickly available if there is anything they need.
It can even be possible to give customers call buttons with buttons for different services, so the staff will know whether the customer wants to place an order, request additional items, or want the bill. This allows them to be better prepared with menus or bills, resulting in an even more streamlined and professional customer service, something customers truly appreciate.